Can I rate my experience at the clinic?
We operate a closed-loop review system, which means that only users who have visited an optometrist through our platform can leave a review. After each appointment, you will receive an email asking you to rate the optometrist. Rating is based on professionalism, empathy, helpfulness, timeliness. An average score of all four criteria summarises your experience. We do not interfere with ratings to keep our system credible.